Politique de remboursement
Effective Date: July 2026
Thank you for purchasing DownForge.
Because DownForge provides digital services and usage-based credits, all purchases are generally non-refundable once credits have been delivered or the subscription has started.
Eligible Refunds
We may provide a refund in the following situations:
- Duplicate or accidental payments.
- Technical issues that prevent the service from functioning and cannot be resolved within a reasonable time.
- Unauthorized or fraudulent transactions (subject to verification).
Non-Refundable Purchases
Refunds will generally not be issued for:
- Credits that have already been used.
- Subscription periods that have already started.
- User errors, including purchasing the wrong plan or changing their mind.
- Service interruptions caused by third-party platforms or circumstances beyond our control.
Subscription Cancellation
Subscriptions may be cancelled at any time. Cancellation prevents future renewals but does not refund payments already made.
Contact
If you believe you qualify for a refund, please contact us at [email protected] and include:
- Your order number
- Email address
- Reason for the refund request
We aim to respond within 2 business days.